Apriyanti, Diah (2025) PENGARUH KEPERCAYAAN KONSUMEN, ONLINE CUSTOMER REVIEW, DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN SECARA ONLINE PADA E-COMMERCE LAZADA (Survei pada konsumen Lazada di Kabupaten Kuningan). S1 / D3 thesis, Universitas Kuningan.

[thumbnail of ABSTRAK] Text (ABSTRAK)
ABSTRAK.pdf

Download (2MB)
[thumbnail of BAB I] Text (BAB I)
BAB I.pdf

Download (346kB)
[thumbnail of BAB II] Text (BAB II)
BAB II.pdf
Restricted to Repository staff only

Download (394kB) | Request a copy
[thumbnail of BAB III] Text (BAB III)
BAB III.pdf
Restricted to Repository staff only

Download (398kB) | Request a copy
[thumbnail of BAB IV] Text (BAB IV)
BAB IV.pdf
Restricted to Repository staff only

Download (447kB) | Request a copy
[thumbnail of BAB V] Text (BAB V)
BAB V.pdf

Download (239kB)
[thumbnail of DAFTAR PUSTAKA] Text (DAFTAR PUSTAKA)
DAFTAR PUSTAKA.pdf

Download (249kB)
[thumbnail of LAMPIRAN] Text (LAMPIRAN)
LAMPIRAN.pdf
Restricted to Repository staff only

Download (1MB) | Request a copy
Official URL: https://rama.uniku.ac.id

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepercayaan konsumen, online customer review, dan brand image terhadap keputusan pembelian secara online pada e-commerce Lazada baik secara parsial maupun simultan. Metode penelitian yang digunakan penulis dalam penelitian ini adalah metode deskriptif verifikatif dengan pendekatan kuantitatif. Populasi yang digunakan dalam penelitian ini adalah konsumen Lazada di Kabupaten Kuningan dengan teknik pengambilan sampel yang digunakan dalam penelitian ini yaitu purposive sampling dimana sampel yang dipilih berdasarkan pertimbangan dan kriteria tertentu pada penelitian yang dilakukan. Jumlah keseluruhan sampel dalam penelitian ini adalah 180 responden. Teknik pengumpulan data yang dilakukan dengan metode survey dengan menggunakan kuesioner melalui Google Form dan pengukurannya menggunakan skala interval. Data yang didapat diolah dengan metode analisis linear berganda dengan bantuan aplikasi SPSS versi 25. Hasil penelitian menunjukkan bahwa variabel kepercayaan konsumen, online customer review, dan brand image secara simultan berpengaruh signifikan terhadap keputusan pembelian, variabel kepercayaan konsumen berpengaruh positif dan signifikan terhadap keputusan pembelian, variabel online customer review berpengaruh positif dan signifikan terhadap keputusan pembelian, dan variabel brand image berpengaruh positif dan signifikan terhadap keputusan pembelian.

This study aims to determine the influence of consumer trust, online customer reviews, and brand image on online purchase decisions on Lazada e-commerce, both partially and simultaneously. The research method used in this study is a descriptive-verificative method with a quantitative approach. The population in this study consists of Lazada consumers in Kuningan Regency, with the sampling technique being purposive sampling, where samples are selected based on specific criteria relevant to the study. The total number of respondents in this study is 180. Data collection was conducted using a survey method with questionnaires distributed via Google Forms, measured using an interval scale. The data obtained were analyzed using multiple linear regression analysis with the help of SPSS version 25. The results of the study show that the variables of consumer trust, online customer reviews, and brand image simultaneously have a significant effect on purchase decisions. Additionally, consumer trust has a positive and significant effect on purchase decisions, online customer reviews have a positive and significant effect on purchase decisions, and brand image also has a positive and significant effect on purchase decisions.

Item Type: Thesis (S1 / D3)
Uncontrolled Keywords: Kepercayaan Konsumen, Online Customer Review, Brand Image, Keputusan Pembelian Consumer Trust, Online Customer Review, Brand Image, Purchase Decision
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User: S.E Diah Apriyanti
Date Deposited: 09 Dec 2025 23:27
Last Modified: 09 Dec 2025 23:27
URI: https://rama.uniku.ac.id/id/eprint/4163

Actions (login required)

View Item
View Item