Fitriani, Sintia (2025) PENGARUH ONLINE CUSTOMER RATING,ONLINE CUSTOMER REVIEW DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN PADA MARKETPLACE LAZADA ( Survei Pada Pengguna Aplikasi Lazada di Kabupaten Kuningan ). S1 / D3 thesis, Universitas Kuningan.

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Abstract

Penelitian ini bertujuan untuk mengetahui 1) Pengaruh online customer rating,online
customer review dan promosi secara simultan mempengaruhi keputusan pembelian
pada pengguna aplikasi lazada di Kabupaten Kuningan 2) Pengaruh online customer
rating secara parsial terhadap keputusan pembelian pengguna aplikasi lazada di
Kabupaten Kuningan 3) pengaruh online customer review secara parsial terhadap
keputusan pembelian pada pengguna aplikasi lazada di Kabupaten Kuningan 4)
pengaruh promosi secara parsial terhadap keputusan pembelian pada pengguna aplikasi
lazada di Kabupaten Kuningan. Metode penelitian ini menggunakan metode
kuantitatif, teknik pengambilan sampel menggunakan non probabiliti sampling untuk
pegambilan data diperoleh denggan menggunakan kusioner dengan google from
kepada 310 responden yang pernah menggunakan dan berbelanja di aplikasi lazada
yang jumlahnya tidak pernah diketahui secara pasti. Teknik analisis yang digunakan
adalah uji asumsi kelasik,analisis regresi linear berganda ,uji koefisien determinasi dan
uji hipotesis. Hasil penelitian ini menunjukan : 1) online cutomer rating,online
customer review dan promosi secara simultan berpengaruh signifikan terhadap
keputusan pembelian. 2) online customer rating secara parsial berpengaruh dan
signifikan terhadap keputusan pembelian. 3) online customer review secara parsial
tidak berpengaruh terhadap keputusan pembelian. 4) Promosi secara parsial
berpengaruh dan signifikan terhadap keputusan pembelian.

This study aimed to determine: 1) The simultaneous effect of online customer ratings,
online customer reviews, and promotions on purchasing decisions among Lazada
application users in Kuningan Regency; 2) The partial effect of online customer ratings
on purchasing decisions among Lazada application users in Kuningan Regency; 3) The
partial effect of online customer reviews on purchasing decisions among Lazada
application users in Kuningan Regency; and 4) The partial effect of promotions on
purchasing decisions among Lazada application users in Kuningan Regency. The
research method used was quantitative, with non-probability sampling employed for
data collection. Data was obtained through Google Form questionnaires distributed
to 310 respondents who had used and shopped on the Lazada application, whose exact
number was never definitively known. The analysis techniques utilized were the
classical assumption test, multiple linear regression analysis, the coefficient of
determination test, and hypothesis testing. The results of this study indicated that: 1)
online customer ratings, online customer reviews, and promotions simultaneously had
a significant effect on purchasing decisions; 2) online customer ratings partially had a
significant effect on purchasing decisions; 3) online customer reviews partially had no
effect on purchasing decisions; and 4) promotions partially had a significant effect on
purchasing decisions.

Item Type: Thesis (S1 / D3)
Uncontrolled Keywords: Online Customer Rating,Online Customer Review,Promosi,Keputusan Pembelian Online Customer Rating, Online Customer Review, Promotion, Purchasing Decision
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
H Social Sciences > HF Commerce
Divisions: Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User: S.E Sintia Fitriani
Date Deposited: 29 Oct 2025 03:23
Last Modified: 29 Oct 2025 03:23
URI: https://rama.uniku.ac.id/id/eprint/3640

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