RANCANG BANGUN APLIKASI CHATBOT UNTUK PENINGKATAN PELAYANAN APARATUR DESA TERHADAP MASYARAKAT MENGGUNAKAN
METODE RULE-BASED
( Studi Kasus : Kantor Pemerintahan Desa Cipancur )

Siti Fatimah, Fahmi Yusuf, S.Kom.,MMSI., Ph.D., Dadan Nugraha, M.Kom.
Program Studi Sistem Infomrasi, Fakultas Ilmu Komputer,Universitas Kuningan
Jl. Pramuka No.67, Purwawinangun, Kec. Kuningan, Kabupaten Kuningan, Jawa Barat 45512
[email protected], [email protected], [email protected]

ABSTRAK
Dalam era digital, pemanfaatan teknologi seperti Chatbot menjadi solusi inovatif untuk meningkatkan efisiensi dan kualitas pelayanan publik di tingkat desa. Penelitian ini bertujuan untuk merancang dan membangun aplikasi Chatbot berbasis metode Rule-Based guna mempermudah akses informasi publik di Desa Cipancur, Kecamatan Kalimanggis, Kabupaten Kuningan. Metode Rule-Based digunakan untuk memberikan respons otomatis berdasarkan logika IF-THEN terhadap pertanyaan masyarakat seputar jadwal pelayanan, persyaratan administrasi, program desa, hingga layanan kesehatan. Proses pengembangan sistem dilakukan dengan pendekatan prototyping serta didukung metode pengumpulan data seperti observasi, wawancara, dan studi pustaka. Hasil pengujian menggunakan metode black-box menunjukkan bahwa seluruh fungsi sistem bekerja sesuai dengan spesifikasi. Selain itu, kuesioner terhadap 28 responden menunjukkan tingkat kepuasan pengguna sebesar 89,3%, terutama dalam aspek kemudahan penggunaan dan kejelasan informasi. Dengan demikian, chatbot ini terbukti efektif dalam meningkatkan akses informasi, efisiensi pelayanan, serta partisipasi masyarakat dalam pembangunan desa.
Kata Kunci: Chatbot, Rule-Based, Pelayanan Publik, Desa Cipancur.

DESIGN AND DEVELOPMENT OF A CHATBOT APPLICATION TO IMPROVE VILLAGE APPARATUS SERVICES TO THE COMMUNITY USING
THE RULE-BASED METHOD
(Case Study: Cipancur Village Government Office)

Siti Fatimah, Fahmi Yusuf, S.Kom.,MMSI., Ph.D., Dadan Nugraha, M.Kom.
Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Kuningan
Jl. Pramuka No.67, Purwawinangun, Kec. Kuningan, Kabupaten Kuningan, Jawa Barat 45512
[email protected], [email protected], [email protected]

ABSTRACT

In the digital era, the utilization of technology such as Chatbots has become an innovative solution to improve the efficiency and quality of public services at the village level. This study aims to design and develop a Chatbot application using a Rule-Based method to facilitate public access to information in Cipancur Village, Kalimanggis Sub-district, Kuningan Regency. The Rule-Based method is used to provide automated responses based on IF-THEN logic to community inquiries regarding service schedules, administrative requirements, village programs, and health services. The system development process was carried out using a prototyping approach, supported by data collection methods such as observation, interviews, and literature studies. The results of black-box testing show that all system functions operate according to specifications. In addition, a questionnaire conducted with 28 respondents indicated a user satisfaction rate of 89.3%, particularly in terms of ease of use and clarity of information. Therefore, this chatbot has proven to be effective in enhancing information access, service efficiency, and community participation in village development.
Keywords: Chatbot, Rule-Based, Public Service, Cipancur Village.