ABSTRAK

Tujuan penelitian ini adalah 1) Mengetahui pengaruh motiviasi terhadap kualitas pelayanan publik di KUA Kabupaten Kuningan. 2) Mengetahui pengaruh kompetensi terhadap kualitas pelayanan publik di KUA Kabupaten Kuningan. 3) Mengetahui pengaruh Self Efficacy terhadap kualitas pelayanan publik di KUA Kabupaten Kuningan. 4) Mengetahui pengaruh motiviasi terhadap kualitas pelayanan publik di KUA Kabupaten Kuningan dengan komitmen sebagai variabel moderasi. 5) Mengetahui pengaruh kompetensi terhadap kualitas pelayanan publik di KUA Kabupaten Kuningan dengan komitmen sebagai variabel moderasi. 6) Mengetahui pengaruh Self Efficacy terhadap kualitas pelayanan publik di KUA Kabupaten Kuningan dengan komitmen sebagai variabel moderasi. 7) Mengetahui pengaruh komitmen terhadap kualitas pelayanan publik di KUA Kabupaten Kuningan. Sampel pada penelitian ini adalah 325 responden yang bekerja di KUA Kabupaten Kuningan dengan menggunakan teknik sampel jenuh. Data dianalisis dengan Moderated Regression Analysis menggunakan SPSS versi 29. Hasil penelitian ini adalah 1) Motivasi berpengaruh positif dan signfikan terhadap kualitas pelayanan publik. 2) Kompetensi berpengaruh positif dan signfikan terhadap kualitas pelayanan publik. 3) Self Efficacy berpengaruh positif dan signfikan terhadap kualitas pelayanan publik. 4) Komitmen tidak dapat memoderasi motivasi terhadap kualitas pelayanan publik. 5) Komitmen dapat memoderasi kompetensi terhadap kualitas pelayanan publik. 6) Komitmen dapat memoderasi Self Efficacy terhadap kualitas pelayanan publik. 7) Komitmen berpengaruh positif dan signifikan terhadap kualitas pelayanan publik.

Kata Kunci: motivasi, kompetensi, self efficacy, komitmen, kualitas pelayanan publik

ABSTRACT

The goal of this study is 1) To determine the effect of motivation on the quality of public services at the KUA of Kuningan Regency. 2) To determine the effect of competence on the quality of public services at the KUA of Kuningan Regency. 3) To determine the effect of Self Efficacy on the quality of public services at the KUA of Kuningan Regency. 4) To determine the effect of motivation on the quality of public services at the KUA of Kuningan Regency with commitment as a moderating variable. 5) To determine the effect of competence on the quality of public services at the KUA of Kuningan Regency with commitment as a moderating variable. 6) To determine the effect of Self Efficacy on the quality of public services at the KUA of Kuningan Regency with commitment as a moderating variable. 7) To detemine the effect of commitment on the quality of public services at the KUA of Kuningan Regency. The sample in this study was 325 respondents who worked at the KUA of Kuningan Regency using saturated sampling techniques. Data were analyzed using Moderated Regression Analysis using SPSS version 29. The results of this study are 1) Motivation has a positive and significant effect on the quality of public services. 2) Competence has a positive and significant effect on the quality of public services. 3) Self Efficacy has a positive and significant effect on the quality of public services. 4) Commitment cannot moderate motivation towards the quality of public services. 5) Commitment can moderate competence towards the quality of public services. 6) Commitment can moderate Self Efficacy towards the quality of public services. 7) Commitment has a positive and significant effect on the quality of public services.

Keywords: motivation, competence, self-efficacy, commitment, quality of public services