Herawati, Fera (2025) PENGARUH CITRA MEREK, ONLINE CUSTOMER REVIEW DAN MEDIA SOSIAL TERHADAP KEPUTUSAN PEMBELIAN LIPSTIK WARDAH (Survei Pada Konsumen Wardah Di Kabupaten Kuningan). S1 / D3 thesis, Universitas Kuningan.

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Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh citra merek, online customer review dan media sosial secara simultan maupun parsial terhadap keputusan pembelian lipstik wardah pada konsumen wardah di kabupaten kuningan. Metode penelitian yang digunakan adalah metode deskriptif. Pengumpulan data digunakan dengan cara membagikan kuesioner melalui gform. Sampel yang diambil pada penelitian ini sebanyak 140 responden dengan menggunakan teknik purposive sampling. Analisis data yang digunakan yaitu analisis regresi linier berganda dengan variabel citra merek, online customer review dan media sosial sebagai variabel independen dan keputusan pembelian sebagai variabel dependen. Hasil penelitian menunjukkan bahwa (1) citra merek, online customer review dan media sosial secara bersama-sama berpengaruh terhadap keputusan pembelian konsumen, (2) Citra merek berpengaruh positif dan signifikan terhadap keputusan pembelian, (3) Online customer review berpengaruh positif dan signifikan terhadap keputusan pembelian, dan (4) Media sosial berpengaruh positif dan signifikan terhadap keputusan pembelian.
Kata Kunci : Citra Merek, Online Customer Review, Media Sosial, Keputusan Pembelian

The purpose of this study is to determine the influence of brand image, online customer reviews and social media simultaneously or partially on the purchase decision of wardah lipstick in wardah consumers in Kuningregency. The research method used is a descriptive method. Data collection is used by distributing questionnaires through gform. The sample taken in this study was 140 respondents using purposive sampling technique. The data analysis used was multiple linear
regression analysis with brand image variables, online customer reviews and social media as independent variables and purchase decisions as dependent variables. The results of the study show that (1) brand image, online customer reviews and social media together affect consumer purchase decisions, (2) brand image has a positive and significant effect on purchase decisions, (3) Online customer reviews has a positive and significant effect on purchase decisions, and (4) social media has a positive and significant effect on purchase decisions.
Keywords: Brand Image, Online Customer Review, Social Media, Purchase
Decision

Item Type: Thesis (S1 / D3)
Uncontrolled Keywords: Kata Kunci : Citra Merek, Online Customer Review, Media Sosial, Keputusan Pembelian Keywords: Brand Image, Online Customer Review, Social Media, Purchase Decision
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User: S.E Fera Herawati
Date Deposited: 22 Dec 2025 02:03
Last Modified: 22 Dec 2025 02:03
URI: https://rama.uniku.ac.id/id/eprint/4250

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