Riyanti, Ria (2025) PENGARUH INOVASI PELAYANAN, PROMOSI MELALUI WHATSAPP DAN PERSEPSI HARGA TERHADAP MINAT BELI JASA OJEK ONLINE JCOD. S1 / D3 thesis, Universitas Kuningan.

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Abstract

Peran teknologi sangat besar dalam peningkatan kemajuan di bidang transportasi. Model transportasi yang sekarang banyak digemari masyarakat, yaitu ojek online. Dengan beragamnya perusahaan jasa ojek online yang hadir di Kuningan maka sangat penting bagi perusahaan lokal untuk meningkatkan minat beli masyarakat agar mampu bersaing dengan perusahaan jasa ojek online skala nasional. Pada penelitian ini variable yang mempengaruhi minat beli yaitu inovasi pelayanan, promosi melalui whatsapp dan persepsi harga. Jenis penelitian yang digunakan adalah metode penelitian kuantitatif, menggunakan metode penelitian survey dengan jenis penelitian korelasional. Pengumpulan data digunakan dengan cara mendistribusikan kuesioner dengan menggunakan skala likert melalui 170 responden. Instrument pada penelitian ini telah diuji valid dan reliabel, sedangkan analisis data dalam penelitian ini menggunakan analisis regresi linier berganda. Hasil penelitian menunjukan bahwa inovasi pelayanan berpengaruh positif signifikan terhadap minat beli, promosi melalui whatsapp berpengaruh positif tidak signifikan terhadap minat beli dan persepsi harga berpengaruh positif signifikan terhadap minat beli.

Technology played a significant role in advancing transportation. Online motorcycle taxis are currently a popular mode of transportation among the public. With the variety of online motorcycle taxi services in Kuningan, it is crucial for local companies to increase consumer interest to compete with national-scale online motorcycle taxi companies. In this research, the variables influencing purchasing interest were service innovation, promotion via WhatsApp, and price perception. This study employed a quantitative research method, using a survey method with a correlational research design. Data was collected by distributing questionnaires using a Likert scale to 170 respondents. The research instrument was tested for validity and reliability, while multiple linear regression analysis was used for data analysis. The results showed that service innovation had a significant positive effect on purchasing interest, promotion via WhatsApp had an insignificant positive effect on purchasing interest, and price perception had a significant positive effect on purchasing interest.

Item Type: Thesis (S1 / D3)
Uncontrolled Keywords: Inovasi Pelayanan, Promosi melalui WhatsApp, Persepsi Harga dan Minat Beli Service Innovation, Promotion via WhatsApp, Price Perception and Purchase Interest
Subjects: H Social Sciences > HG Finance
Divisions: Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User: S.E Ria Riyanti
Date Deposited: 28 Dec 2025 23:15
Last Modified: 28 Dec 2025 23:15
URI: https://rama.uniku.ac.id/id/eprint/4217

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